DeskDecorHub

Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items received in a damaged condition qualifies for a free return. In other cases the buyer is responsible for return shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Custom Product Return Policy

Thank you for choosing our custom products. We understand that each custom product is unique, and therefore we have established the following return policy for these special items:

Return Eligibility

  • Non-Quality Issues: As custom products are made according to your specific specifications and personal preferences, we cannot accept returns or exchanges due to changes in personal taste or other non-quality related reasons, unless there is a quality issue with the product received.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.