• The customer is responsible for providing the correct shipping address.
  • The customer agrees that there may be discrepancies between the ‘proof’ and the final product due to the manufacturing process.
  • With respect to any media, you submit to us, you warrant that you have all the rights and licenses to grant UCM permission to use the submitted artwork for the sole purpose of producing said ordered product(s)
  • In agreement with our shipping policy, you understand there may be extended shipping delays due to COVID 19 that are out of our control.
  • You agree to our refund and exchanges policy, that although UCM will do our utmost to make sure you are satisfied with your order, we will issue refunds or replacements at our own discretion.

Note: Summary is but a more digestible version of the full terms and conditions below.
Last Updated: 05/01/2024

You also agree to our Privacy policyShipping Policy and Returns and Exchanges Policy.


This website is operated by Yiwu Haqing E-commerce Co., Ltd.. Throughout the site, the terms “we”, “UCM”, “us” and “our” refer to Yiwu Haqing E-commerce Co., Ltd. Yiwu Haqing E-commerce Co., Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. “You” also referred to as “the customer”, “you”, “the purchaser”, is referring to in certain sentences to you directly as a customer, visitor or purchaser of

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Siteground Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



You understand agree to the following terms if you place an order through our website and/or affiliated UCM sales channel

      • Listed prices of all UCM products do not include GST, VAT, local, or state or federal taxes
      • When you submit an order to UCM, you authorize UCM to charge your credit card or payment method
      • All orders placed to UCM are subject to our verification processes and acceptance
      • All orders are shipped from either UCM’s place of business or third-party* partner manufacturer, depending on certain factors of your order. Once an order is dispatched, all risk of product delivery is passed onto the carrier regardless of insurance, freight payment method or shipping documentation
      • Prices do not include shipping or handling costs (which include but are not limited to the total shipping cost, insurance, and customs/import duties). 
      • No insurance is included with any order unless specifically organized with UCM. 
      • Refunds or reprints are subject to our Refund policy
      • Order production time varies between our products and customer circumstances. Please visit the specific product page of your order for a production duration estimation or contact us for more information.



In connection with any content you submit or provide to Yiwu Haqing E-commerce Co., Ltd (via our website, associated website/application, or email and contact methods), you affirm and represent that the aforementioned content does not incorporate any media (including, but not limited to, images, files, trademarks, texts, designs, illustrations, artworks, or copyrighted media) belonging to any other party, for which you lack rightful ownership or have not acquired the necessary authorizations from the respective media owner to use.

Upon placing an order on our website or submitting content through any communication channel offered by Yiwu Haqing E-commerce Co., Ltd, you acknowledge and agree that you possess the requisite rights and permissions to authorize Yiwu Haqing E-commerce Co., Ltd(and also including, but not limited to, UCM third-party* affiliates and partners who may or may not be involved in the editing and production of your order) to undertake the production of your requested product(s) on your behalf. In conjunction with this agreement, you warrant and grant Yiwu Haqing E-commerce Co., Ltd an irrevocable, perpetual, sublicensable, worldwide, transferable, royalty-free, non-exclusive license, inclusive of the rights to edit, modify, create derivative works, publicly display, or sublicense the submitted content, with or without additional consent from you, solely for the purpose of producing your ordered product(s).

You undertake the responsibility to protect and indemnify Yiwu Haqing E-commerce Co., Ltd from any and all liabilities arising from the provision of services at your request, regardless of legal grounds, including but not limited to statutory violations, acts of negligence by Yiwu Haqing E-commerce Co., Ltd, your breach of this agreement, or any other causative factors.

You agree to refrain from uploading any media, files, or images that fall within the following categories: media, files, or images that may give rise to civil or criminal liability, materials that potentially infringe upon the rights of copyright, trademarks, or intellectual property holders, as well as materials that intrude upon the privacy and publicity rights of others, unless explicit permission has been obtained from the relevant party or rights holder.

Please note that content submitted to Yiwu Haqing E-commerce Co., Ltd is not treated as confidential, although we will not reproduce any order or utilize any submitted content without your consent. We assume no responsibility or liability for any loss, damage, or distribution of your content. If you wish to maintain the confidentiality of certain content, we strongly advise against submitting it to us.

Please abstain from uploading any material that includes content defamatory or disparaging towards any individual, group of people, ethnicity, religion, or religious community. Additionally, avoid uploading material that is of an obscene or pornographic nature, indecent, harassing, threatening, harmful, or depicts graphic violence, whether real or fictional. Furthermore, refrain from content that invades the privacy or publicity rights of others, exhibits abusive or inflammatory characteristics, infringes upon the intellectual property rights of any party, or violates the provisions outlined in these Terms of Service.

At our sole discretion, Yiwu Haqing E-commerce Co., Ltd retains the right to decline any order should there be grounds to suspect that a customer is in breach of the Terms of Service, including but not limited to acceptable content guidelines and infringement of copyrights or trademarks, among other violations.

Due to the preferential and customizable nature of some Yiwu Haqing E-commerce Co., Ltd products, Yiwu Haqing E-commerce Co., Ltd can/does deny association of any product that is not 100% solely created by us (the business) – and has been influenced and altered to the customer preferences. If our brand is used alongside or in association with any custom product, this does not mean we endorse, sponsor or are related to said product and purchaser. 

Yiwu Haqing E-commerce Co., Ltd will provide the purchaser with a proof (also called draft or approval) of their purchased product(s) automatically or when asked for by the purchaser. Yiwu Haqing E-commerce Co., Ltd do our best to edit your submitted media to provide the best possible final product but said draft/approval/proof that is agreed upon by the purchaser before processing is not guaranteed to resemble the final product that you receive exactly. It is merely to provide you with a semi-accurate depiction of what your final product(s) may look like. During the production process of taking your uploaded media and transforming it into one of our products, accidental factory error may differ the draft/approval/proof from the final product. Errors may include a slightly brighter or darker final design, slightly smaller or larger dimensions. Our warranty may cover these defects, but this is to Yiwu Haqing E-commerce Co., Ltd discretion. 

Some Yiwu Haqing E-commerce Co., Ltd products that are available to you may contain electrical/electronic/wired parts. By default, these parts are deemed fragile. Any misuse of these parts or neglect to follow product instructions upon purchasing the product may void the warranty. We are making a special note to refer to the RGB lighting components that may be included in some Yiwu Haqing E-commerce Co., Ltd products that if said item is damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications, the warranty will be terminated regardless of the warranty period or customer proof. Yiwu Haqing E-commerce Co., Ltd will then take action at our own discretion. 

By placing an order with Yiwu Haqing E-commerce Co., Ltd (through any of our sales channels, including but not limited to our website) you agree and grant UCM permission to share your information (personal or otherwise) and media provided/uploaded with your order to any third-party*/affiliate/partner website, manufacturer or company for the sole purpose of enhancing, producing, fulfilling and shipping your order. This granted permission includes, but is not limited to, sections of UCM’s terms and conditions involving the fair usage of your data (name, shipping address) and uploaded media in which you grant UCM and any third-parties* involved the necessary rights and permissions to use said media (as outlined in section 5B) to enhance, produce, fulfill and ship your order. You agree to indemnify, defend, and hold harmless Yiwu Haqing E-commerce Co., Ltd from and against any implication, misuse (intentional or accidental) or errors in regards to your data or media submitted to a third-party*, by a third-party*. UCM will only share data, information and media that is specifically utilized in the enhancement, production, fulfillment and shipment of your order. The use of your data and media with a third-party* is determined by a number of factors which include but is not limited to, production of specific products, your shipping location and other factors such as shipping duration and submitted media enhancements as requested by you the customer or voluntarily carried out by UCM for the sole purpose of improving, fulfilling and shipping your order.

 For more information on how your data is used with third-parties*, please see our privacy policy.

*The terms ‘third-party’ or ‘third-parties’ during sections 5A – 5F are used to describe a company or person that is involved solely in the enhancement, production, fulfillment and shipment of a customer’s order. This includes, but is not limited to, media editing and enhancement software or services, freelance design services, product manufacturers, distribution and shipping companies, and companies and people who may be involved with your order and who may or may not be contractually or directly employed or partnered with UCM.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Ultimate Custom Gaming Mouse Pads, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Yiwu Haqing E-commerce Co., Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

Yiwu Haqing E-commerce Co., Ltd respects the intellectual property rights of others.  If you believe that your copyrighted work has been copied or posted on or through the Website in a way that constitutes copyright infringement or that the unauthorized use of your trademark has appeared on or through the Website, then please contact us. 

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at [email protected].